Shipping & Returns

We aim to dispatch goods the same day, on orders received by 2.30pm Monday to Friday.
Orders are dispatched Monday - Friday, not including Public Holidays.
Transit times are based on a Working Day service.

We are unable to advise a Courier/Royal Mail to leave packages in other places, other than the stated delivery address.

If your items have not arrived, we can advise you of any tracking numbers for your parcel. Please contact us is you wish to have your number.

We cannot be held responsible for delays in shipment, however caused. Neither can we be held responsible for lost orders as a result of any delays in shipping the goods or if the items are out of stock. This includes Royal Mail Special Delivery Service.

We obtain proof of postage for all items sent to our customers, this is our proof that we have shipped the goods out. If goods have gone missing or have not been received,  then we will try and work with you to address the issue and contact Royal Mail or Couriers for a compensation claim  subject to abiding by their guidelines and timescales when such compensation can be applied for. We cannot send out more items until such claims have been settled by the Royal Mail or Courier service.

If you wish to order more items and pay for them, we can ship them to you again (subject to same T&C’s as described above) and once compensation has successfully been received, your account will be credited likewise.

If you wish, you are also welcome to use your own couriers provided we are given adequate notice. Our goods are supplied strictly according to these T&C’s

We follow all current  UK legislation and do offer a 7 days returns policy if the goods which you have  received are not as expected. In order  to return the goods, you must inform us of in writing within 14 days.

Notice given by telephones cannot be accepted.  We will only accept the return of the goods providing they have not been used or any CD's or Software products opened.

Goods must be sent back to us in perfect condition and securely packed in their original boxes with adequate packaging materials to minimise any damage. Goods must also be fully insured against damage or loss.  When returning goods, please ensure that nothing is thrown away and everything is returned. Goods must be sent back to us at your expense.

All goods supplied by CPL are covered by a 12 months warranty, back to base unless specified otherwise. Under the warranty, if the goods are found to be faulty, we will  replace any faulty parts and ship them to you at our expense (UK only). The customer is responsible for transportation costs to get the goods to us, fully insured with sturdy packaging. 

In the event the goods are not found to be faulty after inspection, the customer is liable for shipping costs both ways, plus reasonable inspection charges.