Get in Touch With Us
Got a question about something you've read on cplshop.co.uk, spotted an outdated offer, or want to suggest a brand for us to look at? This page covers the ways to reach us and what we can realistically help with.
How to Get in Touch
Email is the best way to contact us. Send your message to [email protected] and a member of the team will read it — we don't rely on automated replies. We aim to respond within two working days, though it can take a little longer if we're mid-way through updating our reviews or checking a new operator.
A quick summary of what your message is about — a broken link, a query about a specific brand, a correction, or something else — helps us route it to the right person and reply faster.
What We Can Help With
- Questions about our reviews — if you want more detail on how we rated a particular site, or how a welcome offer compares to another one on our list, ask away.
- Corrections — bonus terms, wagering requirements and offer amounts change often. If you notice something on cplshop.co.uk that no longer matches what a brand is actually offering, tell us and we'll check it.
- Suggestions for coverage — if there's a brand, payment method or type of game you'd like to see covered in more depth, let us know.
- Feedback on the site — good or bad, we read it. If something was unclear or unhelpful, say so.
- Partnership or editorial enquiries — if you represent an operator or affiliate and want to discuss working with us, introduce yourself and explain what you have in mind.
What We Can't Do From This Page
We're an independent comparison site, not a casino operator, so there are limits to what we can sort out directly. We're not able to:
- Process withdrawals, deposits or refunds on your behalf — these are handled by the individual casino's own support team.
- Verify your identity or account documents for any brand featured on the site.
- Resolve disputes over specific bets, spins or bonus terms — this needs to go through the operator's customer support, and from there to whichever licensing authority applies.
If your enquiry relates to an account, a payment or a specific bonus, the fastest route is the live chat or support desk on that operator's own site. Our roundup of trusted non-GamStop casinos lists what's currently available if you're comparing options before you play.
If You Have Concerns About Gambling
If you or someone close to you is struggling with the amount of time or money being spent gambling, please mention this in your message. We can point you towards general information on setting personal limits and using self-exclusion tools, though we'd always encourage speaking with a dedicated support service directly, as they're better placed to help than a comparison site. Remember that all gambling on this site's featured brands is intended for players aged 18 and over.
How We Handle Your Message
Every email is read by a real person, not filtered through a bot. We try to be direct in our replies — if we don't know the answer to something, we'll say so rather than guess, and where relevant we'll point you to the operator or resource best placed to help.
We also use reader feedback to keep our content accurate. If something we've published turns out to be wrong, out of date, or missing useful context, hearing about it from you is genuinely useful — it helps keep our reviews honest and current.
Thanks for taking the time to reach out. We'll get back to you as soon as we can.